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Policies

Edith & Kiveen Policies

These Policies, which set out our terms and conditions shall apply to all contracts entered into by Edith & Kiveen and when you place your order it means you accept these terms and conditions as part of the contract between us.

PRICES AND DELIVERY POLICY

Our website has the prices of the pieces that are available for sale. All prices are inclusive of VAT. While most purchases will be based on face-to-face viewings, and delivery by hand, we can ship both to addresses in the UK and abroad in special cases, and will always do so via trackable and secure methods. Shipping prices and delivery times will be dependent on location.We will do our best to arrange delivery by the estimated date but we cannot be liable for late delivery where the causes are beyond our control. We will need to speak to you about import duties and other taxes that may be payable on pieces shipped outside the EU contact us.

RETURNS AND REFUNDS POLICY

You can return a collection piece within 14 days for a full refund or to exchange for another piece (subject to price adjustment), however, for hygiene reasons, we cannot offer exchanges or refunds on earrings. If it is a bespoke piece, then refunds or exchanges are at the sole discretion of Edith & Kiveen. All pieces returned must still be in original condition and in the original packaging. Before returning a piece, we suggest you contact us so that we can speak to you about the reasons for returning the piece contact us. We recommend sending your returned piece to us by a trackable and secure delivery method as we cannot be liable for returns lost in transit. Once we have received the piece, and so long as it is still in its original condition and packaging, we will refund the price to you. If you paid by credit card then that card will be credited with the purchase price. Other than for pieces which were found damaged on receipt, you are responsible for the cost of returning a piece to us.

 DEFECTIVE OR DAMAGED PIECES POLICY

If a piece is damaged or defective when you receive it, please contact us contact us as soon as possible and we can discuss next steps if you wish to return the item. We strongly advise all customers to check their purchase(s) thoroughly upon delivery before disposing of any original packaging. 

CONTRACTING POLICY

The pieces on our website are available for sale, but from a legal point of view, are not offered for sale to you. When you place an order, that constitutes an offer to purchase from you to us, and our contract of sale will not be concluded until we have confirmed the piece is still available for sale and received the full purchase price from you. All sales are subject to the condition that it does not contravene your local laws or regulations. If it does, then it is not a valid contract for sale between us, and we are not obliged to sell the piece to you.

LEGAL GOVERNANCE

Your use of this site and any contract between you and Edith & Kiveen shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these policies shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the terms and conditions set out in these policies and shall not affect the validity or enforceability of any remaining provisions.

COPYRIGHT AND OTHER RIGHTS

This website and its content is copyright of Edith & Kiveen - © Edith & Kiveen 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.